Terms of Service

1. About Aletheia

Aletheia Technologies LLC ('Aletheia,' 'we,' 'us,' or 'our') operates usealetheia.com (the 'Platform'), a technology platform that provides tools for managing real estate offer submission, negotiation, and transaction coordination between buyers and sellers.

The Platform is currently available for properties located in Utah. Buyers may be located anywhere in the United States.

2. Eligibility

You must be at least 18 years old to use the Platform. By creating an account, you represent that:

• You are at least 18 years of age.
• You have the legal capacity to enter into binding contracts.
• You are not prohibited from using the Platform under applicable law.
• All information you provide is accurate and complete.

We reserve the right to terminate accounts of users who misrepresent their eligibility.

3. Account Registration

To use the Platform, you must create an account using a valid email address and password. You are responsible for maintaining the confidentiality of your credentials. You agree to:

• Provide accurate, complete, and current registration information.
• Notify us immediately of any unauthorized account access at support@usealetheia.com.
• Accept responsibility for all activity that occurs under your account.

We may suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

4. Platform Services

4.1 What We Provide

• Structured offer submission forms with standardized real estate offer fields.
• Side-by-side offer comparison tools for sellers.
• Offer negotiation and counter-offer functionality.
• Digital signature capture and verification.
• Tamper-evident, hash-chained audit trails of all offer activity.
• Secure document upload and storage.
• Transaction coordination tools (post-acceptance through closing handoff).
• Secure messaging between buyers and sellers.

4.2 What We Do Not Provide

• Real estate brokerage services or representation.
• Legal, financial, or tax advice.
• Property listings or discovery services.
• Showing coordination or property access.
• Title, escrow, or closing services.
• Guarantee that any offer will be accepted or any transaction will close.

5. Fees and Payment

5.1 Buyer Fees

Offer submission through Aletheia is free for all buyers. There are no per-offer fees, success-based commissions, or hidden charges. Buyers may use the platform to submit and manage offers at no cost.

5.2 Seller Fees

Listing a property on Aletheia is free for all sellers. There are no listing fees, activation fees, or per-transaction charges for individual sellers.

5.3 Subscription Plans

Aletheia is free for all individual buyers and sellers. For professional and high-volume users, Aletheia offers the following plan:

• Builder Pro — Custom pricing. Contact us for a quote. Includes builder-specific tools, bulk listing management, and dedicated support.

Builder Pro subscriptions are billed monthly and may be cancelled at any time. Cancellation takes effect at the end of the current billing period. No partial-month refunds are provided for cancellations mid-cycle.

5.4 Payment Processing

All payments are processed by Stripe, Inc. By submitting payment, you also agree to Stripe's terms of service. Aletheia does not store your full payment card information.

5.5 Refunds

The platform is free for individual buyers and sellers. For paid subscription plans (Builder Pro), fees are generally non-refundable. If a subscription fee is charged in error, you may request a refund by emailing support@usealetheia.com.

Refund requests are reviewed on a case-by-case basis. Aletheia reserves sole discretion to approve or deny refund requests. Factors we may consider include technical errors, duplicate charges, and platform unavailability.

5.6 Promotional Codes

Aletheia may offer promotional or discount codes for early access, introductory pricing, or special programs. Promotional codes are subject to change, expiration, or discontinuation at any time without notice. Codes may not be combined with other offers unless explicitly stated. Aletheia reserves the right to modify or revoke promotional pricing at its discretion.

6. User Conduct

You agree not to use the Platform to:

• Submit fraudulent, false, or misleading offers or information.
• Impersonate any person or entity.
• Violate any applicable law, including Utah real estate laws.
• Attempt to reverse-engineer, scrape, or otherwise access the Platform other than through its intended interface.
• Transmit viruses, malware, or other harmful code.
• Harass, threaten, or harm other users.
• Circumvent any security or authentication feature of the Platform.

Violation of these conduct standards may result in immediate account termination without refund.

7. Documents, Signatures, and Audit Trails

Offers submitted through Aletheia are binding expressions of intent, subject to the terms of the offer itself and applicable state law. The Platform captures digital signatures and maintains a hash-chained audit trail of all offer and transaction events. You acknowledge that:

• Digital signatures captured on the Platform constitute your legal signature and indicate your agreement to the terms of the relevant offer document.
• Electronic signatures captured through the Platform are valid under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the Utah Uniform Electronic Transactions Act (Utah Code § 46-4-101 et seq.).
• Audit trail records are created automatically and cannot be altered retroactively. Aletheia maintains audit logs of all offer and transaction events.
• Aletheia stores IP addresses, timestamps, and user agent data as part of the audit trail for legal integrity purposes.
• You are responsible for reviewing all offer terms before signing.

Aletheia does not provide legal review of offer terms. Consult a licensed real estate attorney if you have questions about the legal effect of any document.

8. Electronic Signatures and E-SIGN Act Consent

By using the Platform, you consent to conduct transactions electronically and to receive electronic records and disclosures in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and the Utah Uniform Electronic Transactions Act (Utah Code § 46-4-101 et seq.).

You acknowledge and agree that:

• Your electronic signature has the same legal effect as a handwritten signature.
• You consent to receive all documents, disclosures, and notices electronically through the Platform or via email.
• You may withdraw your consent to electronic signatures at any time by contacting support@usealetheia.com. Withdrawal of consent may limit your ability to use the Platform.
• To access and retain electronic records, you need: a device with internet access, a current web browser (Chrome, Firefox, Safari, or Edge), and a valid email address.
• You are responsible for maintaining a working email address and notifying us of any changes.

9. Earnest Money and Escrow Disclaimer

The Platform provides tools to track earnest money deposits as part of real estate transactions. You acknowledge and agree that:

• Aletheia does NOT hold, manage, or disburse earnest money funds. Aletheia is NOT an escrow agent, title company, or financial institution.
• Earnest money deposits are held by a third-party escrow agent, title company, or attorney designated by the parties to the transaction.
• It is the responsibility of the buyer and seller to verify the identity, licensing, and bonding of the earnest money holder.
• Aletheia's tracking features are informational only and do not constitute proof of deposit, receipt, or disbursement.
• Disputes regarding earnest money are between the buyer, seller, and the designated earnest money holder. Aletheia is not a party to any earnest money dispute.
• Users must comply with all applicable state laws regarding earnest money handling, including Utah Code § 61-2f-401 et seq.

10. Fair Housing Compliance

Aletheia complies with the Fair Housing Act (42 U.S.C. § 3601 et seq.) and all applicable state and local fair housing laws. All users of the Platform must comply with fair housing laws, which prohibit discrimination in the sale, rental, or financing of housing based on:

• Race or color
• Religion
• National origin
• Sex (including sexual orientation and gender identity)
• Familial status (families with children under 18)
• Disability

Aletheia does not tolerate discriminatory conduct on the Platform. Users who engage in discrimination may have their accounts terminated immediately. If you believe you have experienced housing discrimination, you may file a complaint with the U.S. Department of Housing and Urban Development (HUD) at hud.gov/fairhousing or call 1-800-669-9777.

11. Agents

Licensed real estate agents may be granted view-only access to offers and documents on behalf of their clients. Agents may not submit offers, sign documents, or take binding actions on behalf of clients through the Platform. Agent access may be granted or revoked by the relevant buyer or seller at any time.

12. Intellectual Property

The Platform, including its software, design, trademarks, and content, is owned by Aletheia Technologies LLC and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Platform solely for its intended purpose. You may not copy, modify, distribute, or create derivative works based on the Platform without our written consent.

You retain ownership of documents and content you upload to the Platform. By uploading content, you grant Aletheia a limited license to store, display, and transmit that content as necessary to operate the Platform.

13. Disclaimers

THE PLATFORM IS PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ALETHEIA DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

ALETHEIA MAKES NO REPRESENTATIONS REGARDING THE ACCURACY, LEGALITY, OR ENFORCEABILITY OF ANY OFFER OR DOCUMENT SUBMITTED THROUGH THE PLATFORM.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALETHEIA AND ITS OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL.

ALETHEIA'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO ALETHEIA IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Aletheia Technologies LLC and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any offer, document, or transaction facilitated through your account.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Platform shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, with proceedings conducted in Salt Lake County, Utah.

YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. Each dispute must be brought individually.

Notwithstanding the foregoing, either party may seek emergency injunctive relief in a court of competent jurisdiction in Salt Lake County, Utah.

17. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by email or prominent notice on the Platform at least 14 days before changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

18. Termination

You may close your account at any time by contacting support@usealetheia.com. We may suspend or terminate your account immediately if you violate these Terms or if we are required to do so by law. Upon termination, your right to use the Platform ceases, but these Terms survive termination to the extent necessary to enforce rights and obligations arising before termination.